We offer a 30-day return period starting from the date your order is delivered.

You may be eligible for a return if:

The item is defective, damaged, or not functioning properly.
You received the wrong product.
The item is significantly different from its description.

To qualify for a return:

The item must be unused, unassembled, and in original condition.
All original packaging, accessories, and documentation must be included.
A valid proof of purchase is required.

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return, please contact our support team within the 30-day period.

Include the following:

Your order number.
A description of the issue.
Photos (if the item is damaged or incorrect).

Our team will review your request and provide return instructions.

Refund Process

Once your returned item is received and inspected:

You will be notified of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method.
Processing time is typically 5–10 business days, depending on your payment provider.

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery.

In such cases, we will, at our discretion:

Provide a replacement at no additional cost; or
Issue a full refund, including applicable shipping fees.

Failure to report within this timeframe may affect eligibility.

Exchanges

We offer exchanges for eligible products.

To request an exchange:

Contact us with your order details.
Ensure the item meets return eligibility conditions.

Exchanges are subject to product availability.

Non-Returnable Items

The following items are not eligible for return or refund:

Products that have been used, assembled, or modified.
Items returned without original packaging or components.
Clearance or final sale items (if applicable).
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process.

Limitation of Liability

Tiny Luxury Mini Cars shall not be liable for:

Improper use or misuse of products.
Damage resulting from unauthorized modifications.
Indirect or incidental damages arising from product use.

This does not affect your statutory rights where applicable.

Contact Information

For any questions regarding returns or refunds, please contact our support team.

We are committed to resolving issues quickly and ensuring your experience with Tiny Luxury Mini Cars is positive and secure.